Catering Manager - Waldorf Astoria New York
After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking an Catering Manager to unveil a new era of luxury which embodies the spirit of New York City.
With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
What will I be doing?
As a Catering Manager, you will be responsible for the supervising of contracted groups and social event food/beverage and meeting room revenues and experiences, room block supervising, negotiation of supplier services. Ensuring event planner satisfaction while meeting and or exceeding department and individual revenue goals.
- Communication to internal and external clients via telephone, email, written documents or in person Handling phone calls, e-mails and greeting clients for Catering and Events in a professional, courteous manner.
- Inputting programs in booking systems, managing VIP guest arrangements, and coordinating site visits.
- Creating and communication of documents including but not limited to wedding BEOs, group resumes, post event reports, menus, diagrams/floor plans.
- Working with affiliate groups.
- Assist with clients and deliver on the client’s expectations.
- Demonstrate knowledge of job systems, products, booking systems, and processes.
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the client.
- Ensure high quality service by communicating and assisting others to understand the guest needs.
The rate of pay for this role is $90,000 - $105,000 per year and is based on applicable and specialized experience.
What are we looking for?
We are looking for a Catering Manager who is dedicated to upholding the elevated standards of service expected at our Forbes 5-Star hotel. This role involves not only coordinating exceptional catering services but also proactively engaging with clients to ensure every culinary experience is flawless and memorable. You will be the primary point of contact for event clients, working closely with them to understand their culinary preferences and dietary needs, ensuring that every menu exceeds expectations. By leveraging your attention to detail, organizational expertise, and passion for delivering outstanding service, you will play a key role in creating extraordinary events that reflect our commitment to luxury, excellence, and Forbes 5-Star standards.
- Must have 1-2 years previous hotel experience.
- Strong organizational and time-management skills.
- Excellent verbal and written communication skills.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment.
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