Bellperson/Doorperson (Casual)
- 📅
- Dec 02, 2024 Post Date
- 📅
- HOT0B616 Requisition #
A Bellman/Doorman provides exceptional customer service to Guests, maintains frequent contact with Guests by welcoming them on arrival, assisting with departures, overseeing delivery and safe keeping of luggage, and providing others services for all Guests.
What will I be doing?
As a Bellman/Doorman, you will provide exceptional customer service to Guests, especially as service affects the transferring and storing of luggage. The Bellman/Doorman interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
· Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
· Ensure that individual customers and Groups receive fast, efficient and friendly service
· Ensure that either the Manager on Duty or Bell Captain is kept fully aware of any relevant feedback from either the customers or other departments
· Ensure messages and faxes are regularly delivered throughout the day
· Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
· Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients
· Maintain public areas and assist in the maintenance, appearance and functionality of equipment
· Communicate with Security regarding any unattended luggage
· Greet all guests in public areas and rooms in a warm manner
· Keep up to date on all hotel services as well as VIPs and special events
· Be knowledgeable on external locations, attractions, and landmarks in the vicinity
· Inspect guest rooms and acquaint guests with these rooms and their features
· Respond to guest inquiries and requests in a timely, friendly and efficient manner
What are we looking for?
A Bellman/Doorman serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
· Positive attitude and communication skills
· Ability to work flexible hours
· Ability to work under pressure
· Ability to work on own and as part of a team
· Commitment to respond to Guest requests and deliver high levels of service
· Excellent grooming standards
· A good knowledge of the area and the country in general, preferred
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
· Previous experience in similar role
· Previous experience working within a hotel
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!