Bell Clerk - Hilton Hawaiian Village Waikiki Beach Resort

What are we looking for?
EDUCATION

Any combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.

EXPERIENCE

Prior customer service/hospitality experience preferred. 

LICENSES OR CERTIFICATES

CPR Certification and/or First Aid training preferred.

GROOMING

All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

NOTICE:

The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be always projected.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to understand and follow written and/or verbal instructions
• Ability to communicate effectively verbally and in writing in English including numbers.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Ability to read English language to ascertain information from postage tags, written instructions and claim checks.
• Ability to lift, bend, stoop, walk, push/pull to retrieve and re-file various binders and files weighing 50  bs. at levels up to 6 feet high and stand for extended periods of time.
• Ability to stand, walk and/or sit and continuously perform essential job functions.
• Sufficient manual dexterity in both hands to be able to retrieve and deliver mail and packages.
• Good knowledge of Hawaii’s places of interest as well as directional knowledge of Hawaii.
• Perform tasks requiring bending, stooping, kneeling and walking significant distances throughout the property.
• Ability to input and retrieve information from a computer system.
• Ability to input 35 words per minute.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!