Assistant Manager Housekeeping

Responsibilities

·         To maintain a high customer service focus by approaching your job with the customers always in mind.

·         To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

·         To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.

·         To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.

·         To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.

·         To maintain an environment that promotes flair, creativity and consistency in the quality of cleanliness, hygiene and presentation.

·         To ensure that all Housekeeping standards, polices and guidelines are followed. 

Supervisory Responsibilities

·         Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from ESS to draw an action plan.

·         Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.

·         Recruitment and Performance Appraisal/ Management of the staff in the department

·         Develop & Implement the annual plan, linking the department’s objectives to the unit’s overall strategy.

Operational Responsibilities

·         Supervise and direct the daily activities of all Housekeeping staff and are responsible for the efficient and smooth operation of the department.

·         Lay down service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensure adherence to these.

·         Efficiently manage the inventory of supplies, linen and equipment

·         Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies

·         Ensure through regular monitoring of Qualtrics and constant guest feedback, prompt, efficient and accurate service to all guests.

·         Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.

·         Monitor productivity standards and Schedule staff in order to optimize manpower

·         Review the monthly business/occupancy reports and develop a work plan.

·         Ensure that all the operational standard procedures/guidelines set for all the processes/activities/situations are followed (Key Control, Lost & Found etc)

·         Co-ordinate with the Front Office on releasing of rooms and special guest requests

·         Co-ordinate with the Chief Engineer in the area of repair & maintenance, refurbishment, renovation etc

·         Develop departmental trainers in association with the training department & oversee all the training activities within the department.

·         Address any grievance and counseling issues among the department staff. Stay informed about of industry innovations in cleaning techniques, preventive maintenance and cleaning product technology.

·         Identify key communities, plan various initiatives and co-ordinate the support activities

                           Knowledge/Skills

• Thorough knowledge of modern housekeeping techniques and the latest in cleaning, technology, hygiene & safety standards.
  Knowledge of various chemicals and cleaning equipment’s.
• Inventory management & Budgeting
• Working knowledge of MS Office
• Knowledge of basics textiles, fabrics and interior design
• Knowledge of floriculture, horticulture and landscaping