Assistant Call Centre Manager - Hilton Kuala Lumpur

What are we looking for? 

An Assistant Contact Centre Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience. 

• Understand basic spoken English to meet business needs.   

• Maintain a high customer service focus by approaching your job with the customers always in mind. 

• Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues. 

• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance. 

• Be flexible and respond quickly and positively to changing requirements including the performance of any tasks requested of you. 

• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. 

• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. 

• Good organization and coordination skills. 

• Strong sense of responsibility and self-motivation. 

• Patient and responsible to solve all problems. 

• Able to maintain excellent relations with team members.                                                                                

• Able to work under great physical and mental pressure. 

• Actively promote the services and facilities of Hilton brands to guests and suppliers of the hotel. 

• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 

• Familiar with computer systems preferred. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!