Analyst Planning & Forecasting APAC

What are we looking for?

• • Proficient in English including writing and spoken
  • Excellent with MS office including Excel (formula, pivot, VBA), PPT, etc.
  • Education: Bachelor’s degree
  • Minimum Years of Work Experience:  3 years professional experience
  • Ability to analyze processes, enact change and think operationally and strategically to achieve business goals.
  • Ability to develop key performance metrics and effectively report on such metrics. Includes reporting of daily, weekly, and monthly results as well as intra-day performance.
  • Positive, open-minded, and ready for fast-paced and changing environment
  • Good communication skills to collaborate with a wide range of people, both internal and external, proficient in English including writing and spoken
  • Build an effective working relationship with operation teams and maintain their trust and confidence in the Operation Management decisions and actions
  • Demonstrated strong project management and planning skills to successfully manage multiple, simultaneous projects.
  • Ability to prioritize and balance importance, urgency, and resources

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Minimum Years of Experience: 3-5 years’ experience in a supervisory, resource management, and/or workforce planning capacity or data analyst
• Experience in work force management in a large-scale contact center
• Technical skills such as Python, Power BI are preferred

What is it like working for Hilton?

Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!