Administration/Analyst, Openings and Operations Support -GCM
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- 1 day ago Post Date
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- APA014NA Requisition #
What will I be doing?
The Administration/Analyst, Openings & Operations Support – GC&M reports directly to the Senior Director, Openings & Operations Support – GC&M (whilst working closely with the Senior Manager, Openings – GC&M), the incumbent will be responsible for supporting:
A. the opening and integration of all new managed and Converted hotels within GC&M; and
B. the implementation of various functional initiatives across the GC&M trading estate
Openings
Support of ‘Openings 365’ - the checklist management tool serving all cross-functional teams engaged in hotel openings (Operations, Brand, Commercial, Finance, HR, Safety & Security, and IT)
o Permission and access management
o Training delivery
o Feedback consolidation and product enhancements
Management of resources to support hotels in efficiently completing Opening activities
o Adaption of standard operating procedures and best practices from the trading estate
o Creation of additional tools, models and templates as otherwise identified
Administration of the Openings Authorization process
Management of New hotels Opening Letter
Support to the wider Openings team in their pursuit of assorted strategic projects and initiatives
Operations Support
Undertaking of ad hoc analyses to identify performance enhancing opportunities for the trading estate
Engagement with multiple corporate functions re the introduction, coordination and implementation of sought initiatives by Operations.
Representation of Operations across the review of such initiatives (pre, during and post deployment)
Generation and analytical critique of reporting to include
o TOD Tracker
o Openings Dashboard
o Post Openings (Trading) Dashboard
o Checklist rollups
o Adhoc reports
Assistance to the creation and delivery of key stakeholder presentations
o General Manager kick offs
o Opening GM Toolkits File update/maintain
o Owner introductions and readiness updates
o Team Member meetings
o Adhoc meetings
What are we looking for?
An Administration/Analyst, Openings & Operations Support – GC&M serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
· BA / BS / Bachelor's Degree
· 1 years comparable work experience
· 1+ years of hospitality industry experience
· 1 years of experience in creating and handling of complex analytical data
· Expert in Microsoft Office products including Excel, Word, PowerPoint and Power BI
· Ability to manage a workload which is quite variable in terms of responsibility and complexity
· Detail-oriented, confident problem-solver who is able to operate effectively in a fast-paced and highly matrixed environment.
· Proven ability to engage and influence multiple senior leaders through effective communication
· Ability to travel as required
· Diverse and international geographical experience
· Diverse family of brands experience
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!