Account Executive Hilton Direct UK&I
About Hilton
Hilton is a leading global hospitality company with a portfolio of 24 world-class brands with over 8000 properties and more than one million rooms, in 124 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on the 2023 World’s Best Workplaces list, and was named the 2020 Global Industry Leader on the Dow Jones Sustainability Indices. In 2020, we introduced Hilton CleanStay, bringing an industry-defining standard of cleanliness and disinfection to hotels worldwide. Through the award-winning guest loyalty program Hilton Honors, the more than 112 million members who book directly with Hilton can earn Points for hotel stays and experiences money can’t buy, plus enjoy instant benefits, including contactless check-in with room selection, Digital Key, and Connected Room.
Position Statement:
Hilton Direct UK&I is looking for an Account Executive to manage the meeting inquiries of a portfolio of clients selling Hilton Worldwide properties and destinations, working under the direction and guidance of the Senior Account Executive & Manager, Hilton Direct. The primary role of this position is to deliver an industry leading service to your customers with a focus on developing relationships and increasing conversion.
Position Summary:
The Account Executive will manage meeting inquiries of an assigned portfolio of clients in HWS office, increasing business and productivity from them, with support and direction from the Senior Account Executive & Manager, Hilton Direct, in line with the overall Hilton Direct strategy.
• Develop strong relationships and partnerships with key accounts; enhance client awareness of key regions and hotels
• Identify and qualify meeting needs of clients, presenting suitable solutions and proposals; convert business opportunities into business transactions
• Acts as communicator between accounts and hotels, shares brand knowledge with clients and client knowledge with hotels
• Documents development of business opportunity within relevant systems and reports them accordingly.
• To present the Hilton Worldwide hotels in a professional manner towards negotiating partners in line with Hilton’s Values
• To reach agreed goals and to deliver incremental revenue for all Hilton Worldwide hotels
• Assesses actual performance compared to targets, with opportunity to use your selling skills to upsell
• Enforces policies and procedures to improve overall operations and effectiveness.
• Ensure proposals and contracts presented negotiated with customers are checked / validated
• Support accurate communication of sales promotions and information to relevant people
• Coordinate any required administrative work in terms of reporting of figures
• Participate in industry events and represents Hilton Worldwide at trade fairs and workshops, agreed by the line manager
• Update manuals and other department related documents; support trainings for new team members
• Adheres to measurements of ROI to ensure overall effectiveness
• Comply with all policies, systems and procedures as laid down by the Manager Hilton Direct
Direct Reports: None
What are we looking for?
Specific job Knowledge, Skill & Ability
• Effective collaborative skills to build positive relationships with internal and external stakeholders
• To be sales driven, motivated to achieve targets
• Ability to communicate at all levels
• Selling Skills
• Strong administrative and organizational focus to work in a highly structured way
• Persuading and influencing skills
• High level of verbal and written communication skills
• Willingness to develop and take responsibilities while working within a team but also self-dependent
• Good knowledge of market segments
• Understanding of competition and marketing strategies
• Able to manage conflict
• Good in interpreting and analysing data
• Proficient in Microsoft Office applications
• Usage and knowledge of other Sales Systems, e.g. Salesforce
• Understanding of sales process; tools, measurements and systems
Required Skills:
• Previous experience working in a sales environment.
Preferred Qualifications:
• Education: BA/BS/ Bachelors Degree or experience in Lieu of
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!