Waiter/ess (Room Service)
Hilton isn’t just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.
And, we strongly believe that our Team Members are more than just “employees”.
Thrive at Hilton embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a Purpose, and creating the most optimal work experience for them as an individual.
Go Hilton, our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can take advantage of special room rates and other perks.
Join us now and enjoy the Hilton experience for yourself.
What will I be doing?
The Room Service Waiter/ess is responsible for delivering food and beverages to guest rooms in a courteous, professional, and efficient manner. The role requires attention to detail, excellent customer service skills, and the ability to manage multiple tasks in a fast-paced hotel environment.
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Deliver food and beverages to guest rooms promptly and accurately as per the orders placed by guests.
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Provide exceptional service, ensuring guest satisfaction by responding to requests in a friendly and professional manner.
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Set up and clear trays, tables, or carts in guest rooms, ensuring cleanliness and organization.
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Maintain knowledge of the hotel’s menu and any specials or promotions.
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Ensure all guest requests and orders are handled promptly and efficiently, including dealing with any complaints or special requests.
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Handle cash and credit card transactions, following hotel policies and procedures.
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Ensure that all room service orders are correctly prepared and presented in a timely manner.
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Check that room service trays and carts are removed from the rooms in a timely fashion, maintaining cleanliness and hygiene.
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Assist in the setup and preparation of room service areas and delivery stations.
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Comply with all hotel safety and hygiene policies, including the safe handling of food and beverages.
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Maintain a professional demeanor at all times, representing the hotel’s brand and standards.
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Work closely with kitchen staff and management to ensure smooth coordination of orders.
A Waiter/ess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Experience in Food and Beverage department and/or industry
- Previous experience of cash handling
- Knowledge of Food Hygiene Regulations
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
