Specialist Sales Governance
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Provide email/case support to stakeholders in gathering and directing their needs.
- Maintain clear documentation for all support, administrative, and auditing processes.
- Manage own mailbox and monitor workflow with internal/external partners and team members.
- Assist all customer inquiries/issues, user requests, policy/procedural inquiries, and escalated situations.
- Respond with Best Practices regarding products and services, within stated authority.
How you will collaborate with others:
- Work crossâfunctionally with our hoteliers and sales teams to resolve discrepancies in systems that are supported by our Sales Governance team.
- Engage with other teams on setting best practices and standard methodologies to ensure a consistent partner experience.
- Engage with project teams working to establish automations.
What projects you will take ownership of:
- Support necessary cleanup initiatives related to quality checks and audits to ensure the accuracy of information in all relevant systems and processes.
- Complete tasks for special projects such as new Brand deployments.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- One (1) year of work experience in the travel industry or systems/products/project support related experience
- Two (2) years of use of Microsoft Excel, Word, PowerPoint and Outlook applications
- Travel up to 20% (if applicable)
- Hybrid work schedule two days per week based in the Dallas corporate office
It would be useful if you have:
- Experience with Salesforce, Delphi.fdc or relevant certifications·
- Knowledge of GDS (Global Distribution Systems)
- Advanced Microsoft Excel skills (VLOOKUP, pivot tables, etc.)
WHAT IT IS LIKE WORKING FOR HILTON
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.