Specialist, MLAs, Brand Support Center (BSC) – APAC

What are we looking for?

 We are looking for self-starters, who are passionate about hospitality and love the opportunity to deliver unique and customized support resources and platforms. The individual must possess the following knowledge, skills, and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.

·       Demonstrate superior communication and customer service skills to internal and external customer audiences.

·       Detail orientation backed by an ability to prioritize activities efficiently, and the ability to prepare reports to reflect the training needs.

·       Multi-task day-to-day job functions while supporting/solving escalations generated from multiple sources by setting priorities and ensuring transparent communication with all stakeholders.

·       Strong analytical skills to evaluate business information and translate data into knowledge and action.

·       Strives in a fast-paced environment with an optimistic “can do” approach to requests and tasks.

·       Ability to spot inefficiencies and quickly identify solutions to challenges.

·       Project management skill

·       Accountable individuals who take ownership of projects, effectively communicate results, and recommend improvements

·       Time management skills to ensure efficient responses to cross-functional team collaboration requests

·       Capable of diplomatic and poised communication with all stakeholders

·       Capable of handling multiple projects and implementing appropriate tracking systems independently

·       Able to work occasional overtime when faced with critical deadlines

·       Ability and willingness to learn new tools and systems

·       Ability to support translation works as needed

·       Understanding of local enterprise culture and ways of working is preferred

·       Be a team player

Qualifications

·       Bachelor’s degree in Business, Data Analytics, Computer Science, or a related field.

·       3+ years of hotel and/or hospitality management experience, preferably within the Chinese market, domestic brand experience

·       Working experience in data analysis or a related role

·       Strong working knowledge of Microsoft Suite of tools, excelling in Excel and PowerPoint applications.

·       Proficiency with Microsoft Forms, Power Automate, or Power BI.

·       Strong problem-solving skills with a data-driven mindset.

·       English and Chinese (fluent written and spoken) are mandatory.

·       Excellent verbal and written communication skills, capable of leading conversations and presenting ideas clearly.

·       Ability to work collaboratively in a fast-paced environment and handle multiple projects concurrently.

·       Familiarity with SQL, Excel, and other data analysis tools is a plus.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!