Spa Supervisor - Kohala Spa - Hilton Waikoloa Village

What are we looking for?

EDUCATION

High School graduate or equivalent preferred.

EXPERIENCE

Minimum of 6 month Spa/Hospitality customer service experience. Experience in a resort or wellness related field.

LICENSES OR CERTIFICATES

CPR Certified preferred.

GROOMING

All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

NOTICE:

The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be always projected.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Excellent communication skills (English).
• Ability to think and respond quickly to issues or guest needs.
• Ability to handle multiple tasks.
• Computer literate.
• Excellent interpersonal, organizational and professional skills.
• Must be flexible and adapt easily.
• Energetic, enthusiastic and motivational.
• Must be able to remain calm in stressful situations; i.e. guest issues, high volume days, multitasking.
• Knowledge of spa services and treatments.
• Knowledge of retail operations and inventory systems.
• Able to show initiative and make decisions.
• Must have excellent customer service skills and be detail oriented.
• Creative in marketing and promotions.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!