Spa Front Desk Attendant - Hilton Sedona Resort at Bell Rock
At the Hilton Sedona Resort at Bell Rock, guests come to unwind, recharge, and experience the beauty of Sedona’s red rock landscape. As a Spa Front Desk Agent, you’ll be the welcoming face of the resort’s spa experience, creating a calm and inviting first impression for every guest. Your role is to ensure each guest’s wellness journey begins smoothly—from booking treatments to guiding them through our spa amenities.
Shift Pattern: flexible to work AM/PM and weekends
Rate of pay: $17.00 per hour
The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable
Greets guests promptly and courteously, answers and responds to telephone inquiries, completes program and court registrations, distributes and tracks locker keys and radios, ensures supplies are fully stocked (towels, cups, etc.), distributes loaner/rental equipment and conducts merchandise and juice bar sales.
What will I be doing?
Provide a warm, genuine welcome to spa guests and resort visitors
Schedule and coordinate spa treatments, wellness services, and appointments
Check guests in and out while maintaining a relaxing and organized spa environment
Share knowledge of the spa menu, amenities, and wellness offerings
Support retail sales by recommending spa products that enhance the guest experience
Coordinate with therapists and spa staff to ensure a seamless and elevated service experience
Answer phones and assist guests with reservations and questions
Maintain the serene and professional atmosphere that reflects the spirit of Sedona wellness
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
