Senior Software Analyst

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Guide consumers in properly using Hilton’s API platform, through the governance process and solve issues and observations reported by internal and external customers.
• Review and update content for Developer Portal and other tools and job aids to provide process and technical reference information to API consumers.
• Manage and update Configuration settings, collaboratively work with ServiceNow team to implement best workflow solutions.
• Create, update, and manage API Enablement process documents.
• Troubleshoot and help to resolve technical issues by using Splunk Health Check.
• Involved in design and architecture of special projects.

How you will collaborate with others:

• Partner with requestors, build teams, security, and other stakeholders to guide consumers through successfully connecting to Hilton’s APIs.
• Partner with technical teams to troubleshoot production issues.

What projects you will take ownership of:

• Collaborate with Stakeholders, internal teams, and other Technology teams to connect multiple teams to Hilton’s APIs.
• Perform independent research to problem solve using different tools (critical analysis).

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Three (3) years of professional work experience in Technology or related field
• Experience with advanced software analysis, including APIs, build and/ or production support
• Experience with writing basic database queries, with a preference for SQL or Splunk
• Experience with REST APIs, including Postman, and JSON & XML data formats
• Working knowledge of managing ticket queues or project progress in a CRM or other functional systems
• Travel up to 10%

It would be useful if you have:

• Bachelor’s Degree, or Associate’s Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience 
• Five (5)+ years of professional work experience in Technology or related field
• Experience working with virtual distributed teams
• Strong hospitality experience
• Atlassian stack experience

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”),  a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $75,000-$110,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE