Senior Sales Manager - National Sales Office
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Senior Sales Manager assists the Director of Sales in leading and supervising the Sales Team. He / she oversees and directs all aspects of the negotiation and coordination process as well as the successful handling of Corporate / FIT / M.I.C.E. / Social / Tour & Travel events as assigned. This role leads the Sales team to ensure smooth operation of the department to maximize business opportunities and deliver the highest service standards.
What will I be doing?
As the Senior Sales Manager, you will be responsible for performing the following tasks to the highest standards:
Communication: Strategic communication with internal stakeholders including Commercial Director, HWS and sales team to align goals, and with external
partners including TMC to exceed expectations and drive account performance
Health & Safety: In the course of employment, to behave diligently to ensure due care for all stakeholders on the premises.
Proactive Sales & Strategic Cross Selling: Source and develop new business. To promote foremost the services & facilities of the Malaysia properties & to cross-sell sister hotels under Hilton Worldwide.
Meetings &Training: To attend & actively participate in departmental communication meetings and nominated training sessions.
Service Quality: To ensure delivery of outstanding service to our customers.
Grooming & Presentation: To ensure minimum standards are met for both
To work with Hotel Management and central support services to communicate changes in the local market conditions and provide effective and timely solutions to minimize any detrimental effects.
Ensure that ten
(10) face to face meetings with clients are achieved each week and six (6) per day if conducting a sales trip or Sales Blitz campaign
Represent Hilton Malaysia at tradeshows and on sales missions in key source markets, enhancing brand visibility and cultivating new business.
Initiate co-ordinate and conduct site inspections and familiarization trips from the designated marketplace. A minimum of 4 entertainment/tours of inspection per week across all properties. This may require you to work evenings and weekends.
Accurately identifies the level of influence and decision-making power of contacts in the customer organization and uses these to secure business.
To proactively identify and convert accounts currently serviced by competitors.
Reviews customer base to determine new opportunities for account penetration.
Provide timely updates to Director of Sales, Corporate, National Director of Sales, General Manager, Commercial Leaders and Director of Sales within the hotels on business opportunities, market trends, competitor activities etc.
Contributes ideas to improve the products and services offered.
Assists in recruitment of individuals who have the potential to perform within the team.
Produces training and development plans for your direct reports.
Ensure planned training and development activities happen.
Regularly reviews and evaluates the impact training is having on performance at departmental, team and individual level.
Agrees, clarifies and implements Best Practice selling methods and procedures at all levels in the team to ensure business objectives are met
Discusses and align SMART objectives with team, reviewing and updating in light of changes in the business, implementing corrective action where necessary.
Communicates regularly and on time verbally and non-verbally, providing individual team members with prompt and specific feedback on performance
Fosters a positive and motivating environment that encourages individuals to perform at their best, while proactively minimizing conflict when it arises.
What are we looking for?
A Senior Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Hospitality: Volunteer to provide unparalleled hospitality.
• Integrity: Do what you should do all the time.
• Leadership: Strive to be a leader in both your industry and your community.
• Teamwork: Actively promote teamwork spirit in all work.
• Ownership: take responsibility for your actions and make decisions.
• Now: Operate with urgency and discipline.
• College degree.
• 3 years or above hotel sales and related experience.
• Good English and Chinese reading and writing skills to meet business needs.
• Good communication, organization and presentation skills.
• Able to work under strong pressure.
• Understand local customers and have strong market analysis ability.
• Have certain customer resources.
• Able to lead by example.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!