Senior Manager, Food & Drink Systems and OPEC, Category Management EMEA (Hilton Supply Management)

Hilton Supply Management?

Hilton Supply Management (HSM) is the largest hospitality group procurement organization globally and an integral division within Hilton. HSM manages the supply chain of hotels, both Hilton and non-Hilton branded hotels. With more than 25,000 hotels in our program (including over 16,000 non-Hilton-branded hotels), HSM drives economies of scale and negotiates competitive contracts with industry-leading suppliers – ensuring direct savings on the product & services for hotel partners and being a value-add partner on all levels. With $12 billions of spend influence, this function has transformed how supply chain and procurement add value to the hospitality industry. 

What will I be doing?

In this hybrid role , you will support the Director of F&D Category management to control the purchasing functions for all regional products and services within the Food & Drink (F&D) category within Hilton Supply Management on behalf of Hilton. A specific ownership and management focus will be on F&D Tech and Systems sub-category. Next you will:

• Develop, evaluate, and manage supplier relationships.

• Pro-actively build relationships with internal F&D stakeholders, ensuring HSM objectives are aligned.

• Work in partnership with HSM Field Operations teams to deliver regional programs.

• Develop programs in support of Owners, F&D stakeholders, and GPO customers.

• Facilitate the purchase of quality products at the best value while adhering to Hilton & HSM standards and operating procedures, considerate of ESG concerns, and ensure continuity of supply.

• Manage cross functional activities with the F&D Brand and Operations teams.

• Contribute to the delivery of HSM’s Main Business Objectives.

• Have a comprehensive understanding of F&D logistics, concepts, and brand program implementation skills across key EMEA markets.

Position Summary:

We are seeking an experienced Food & Drink professional, capable of overseeing international procurement processes from inception to implementation. This individual should possess a comprehensive understanding of global sourcing, vendor management, and the ability to navigate the entire procurement lifecycle. The ideal candidate will be adept at identifying strategic opportunities, negotiating contracts, and ensuring seamless execution of procurement strategies on an international scale.Let's break this down. 

You will predominantly focus on:

Planning Activities 50%. You will:

• Research and qualify products and suppliers for strategic partnerships to fulfil department initiatives including review of supplier references, financial audits, and product reviews.

• Partner with F&D Brand and Operations teams to develop aligned sourcing strategies for regional procurement programs and ensure relevant procurement policies are adhered to.

• Where possible, align category management sourcing strategy with global and regional counterparts.

• Support the objectives of the department with regards to product compliance with brand standards, optimization, and continuity of supply.

• Manage the end-to-end source to contract process within the category.

• Negotiate competitive ‘in-market’ pricing and ensure that all purchasing programs developed are able to support our 3rd party and franchised GPO clients across EMEA.

• Anticipate the need to develop new programs or refresh existing programs to keep current with product innovation and industry trends.

• Support in developing and delivering enterprise, departmental and stakeholder ESG objectives within EMEA.

Organising Activities 25%. You will:

• Effectively prioritise workload to ensure key projects are completed on time.

• Disseminate, organize and communicate regarding assignments and projects to stakeholders.

• Document all cost savings, cost avoidance, revenue generation initiatives and contracts within required systems.

• Adhere to measurements established for each department to ensure goals are met or exceeded.

Managing Activities 10%. You will: 

• Implement and manage departmental processes and procedures to ensure strategies and directives of department are carried out and in accordance with department and company objectives.

• Communicate important and necessary information to HSM, Operations and Brand teams via emails, internal bulletins, distribution reports, face to face meetings and phone calls.

• Influence stakeholders to accomplish the organisation’s mission, goals and objectives through motivation, communication, attitude, group dynamics and leadership.

• Engage all available resources to effectively manage conflict resolution and handle disputes in a timely manner.

Controlling Activities 15%. You will: 

• Ensure supplier agreements are up to date and files are maintained according to departmental guidelines.

• Ensure business plan is being followed and goals are being achieved and provide feedback accordingly.

• Enforce policies and procedures that will improve the overall operation and effectiveness of the department and Hilton.

In addition to performance of the essential functions, this position may be required to perform supportive duties as assigned from time to time, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company or departmental objective.

Direct Reports

The role may have direct reports in the future, resource allocation will be reviewed to support business needs and future growth strategy of HSM.

Successful candidates

• Have the ability to work in a team-oriented, collaborative environment

• Have relevant experience in Food & drink across key EMEA markets

• Have strong stakeholder management skills.

• Have good understanding of strategic sourcing/category management and procurement environment.

• Have functional experience with sourcing & procurement applications.

• Have relevant experience in deployment strategies, change management, application support and/or process improvement.

• Demonstrate competence to manage multiple priorities and follow through on tasks to completion

• Work attitude that exhibits flexibility, drive, good judgment, dependability and ambitions

• Have a high degree of demonstrable computer skills

• Adapt at communicating complex ideas and concepts in a manner that is easily understood across the organization

• have excellent interpersonal skills

• Are exceptionally self-motivated and directed

• Are keen to attention to detail

• Have superior analytical, evaluative, and problem-solving abilities

• Have demonstrated growth in continuous ongoing education and training in applicable topics   

What will it be like to work for Hilton?

Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 9,000 properties with more than 1.3M rooms in 141 countries and territories, Hilton offers countless opportunities.

From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. If you appreciate the impact global travel can have and have an affinity for the disciplines of Sales and procurement, you may be just the person we are looking for to join our team.