Senior Manager, AMEX Co-Brand Operations and Customer Experience

What are we looking for?

We are looking for dynamic and creative team members, who are passionate about using their analytical skills to tackle hard problems. We believe the success in this role will demonstrate itself through the following attributes and skills:

• Experience with bringing teams together and cultivating a culture of collaboration
• Experienced at solving complex, ambiguous and challenging problems in a highly matrixed organization with cross functional partners
• Strong interpersonal skills with the ability to work effectively across multiple organizational cultures
• An excellent communicator who advances the work by building clear understanding, identifying knowledge gaps, expectations and deadlines

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Five (5) years of operations, project management or business process experience
• Experience working in a project management role for a consulting firm, agency, or global enterprise
• Strong command of PowerPoint, including proficiency with creating compelling stories with data, text and visualization tools
• Occasional travel - 10-20%

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS Bachelor's Degree and/or Master of Business Administration (MBA)
• Seven (7) years of operations, project management or business process experience
• PMP or other Project Management Certification(s)
• Change Management Certification
• Hospitality industry experience

What is it like working for Hilton?

Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.