Senior Lead Global Network Engineer
***This role is based at one of our corporate offices in Memphis, TN or Dallas, TX***
This is your chance to be a part of an in-house Technology team that's creating consumer-facing, modern technologies revolutionizing the hospitality industry around the world! As a Senior Lead Global Network Engineer, you will bring your technical skills to a hospitality company with an award-winning culture. On the Network Engineering team reporting to the Senior Director of Global Network Engineering, you will support projects including designing and implementing secured corporate networks.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Review incoming ServiceNow/JIRA requests and triage new networking/cloud/security demands
- Run requirement refinement workshops to clarify team member needs
- Score demands using WSJF/MoSCoW and facilitate executive prioritization sessions
- Align demands with roadmap/budget, resolve conflicts, and document Value
- Update weekly dashboards, quarterly reviews, and enforce demand Service level agreements (<24h acknowledgment)
- Lead architectural design sessions for Routing, Switching, Security, Cloud, and NetDevOps
- Validate designs, promote IaC integration, and conduct risk assessments
- Oversee PBR handoffs, approve change requests, attend CCB meetings, and craft notifications
- Mentor team members, review technical deliverables, and resolve escalations
- Create compliant user stories, forecast resources/budgets, and route work to specialists
- Automate intake/reporting, train team members, and maintain Confluence documentation
- Support async collaboration across time zones (BST/SGT) via JIRA/Confluence updates
How you will collaborate with others:
- Work with global team (Architect, Subject Matter Experts, and Engineers) on daily syncs and handoffs
- Mentor Plan/Build teams on architecture, best practices, and technical challenges
- Facilitate cross-phase meetings and knowledge sharing sessions
- Engage leadership for prioritization, Value discussions, and executive updates
- Coordinate with security/cloud teams for ServiceNow approvals and compliance agreement
- Collaborate with vendors on NetDevOps and domain-specific integrations
- Use async tools (JIRA comments, Confluence updates) for BST/SGT time zones
- Notify Plan/Build/Run/leadership teams on changes, status, and deliverables
- Resolve escalations and foster team collaboration through training roadmaps
- Align with external partners (e.g., legal, application teams) on demands
What deliverables you will take ownership of:
- Prioritized demand backlog with full traceability (demand → project → milestone)
- Weekly dashboards, quarterly demand reviews, and Service level agreement compliance reports
- Compliant user stories with acceptance criteria and non-functional requirements
- End-to-end architecture designs (validated against TOGAF/NIST with IaC integration)
- Risk assessments, budget/resource forecasts, and Return documentation
- ServiceNow intake/change requests with approvals
- CCB approvals and notification communications to teams/leadership
- Audit-ready Confluence documentation (runbooks, policies, reports)
- Archived demands with lessons learned
- Mentorship outcomes (training roadmaps, knowledge sessions, technical reviews)
- PBR workflow adherence (handoffs, velocity/Service level agreement tracking)
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Seven (7) years of professional work experience in Technology or related field
- Five (5) years of experience in network engineering/architecture
- Five (5) years of experience working as a technical project manager overseeing Routing, Switching, Security, Cloud, and NetDevOps in enterprise environments
- Certifications such as CCIE (Routing/Switching or Security), AWS Solutions Architect, or PMP
- Expert in tools like JIRA (Scrum/Kanban), Confluence, ServiceNow (intake/change requests), Terraform/Ansible (IaC), and network protocols (BGP, OSPF, VLAN)
- Mentorship experience leading global teams (10+ people), with guidance in PBR models, zero-trust security, and multi-time zone collaboration
- This is a hybrid role and would require to be near our Dallas or Memphis office location
- Travel up to 15-20%
It would be useful if you have:
- Bachelor's degree in Computer Science, Network Engineering, or related field
- Ten plus (10+) years in network engineering/architecture
- Experience with hybrid/multi-cloud (AWS/Azure/GCP) and DevSecOps practices
- Familiarity with compliance (GDPR, PCI-DSS, ISO) and governance in regulated industries
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process. #LI-DNI