Senior Analyst, Hilton Honors Member Experience

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Program management, translating strategic objectives into actionable project plans, and crafting partner communications.
• Support benefit and channel optimization to improve member satisfaction.
• Analyze large datasets to extract insights and summarize findings to Hilton Honors leaders and non-technical audiences.

How you will collaborate with others:

• Collaborate across Hilton Honors partner teams to complete projects, and ensure a wholistic member experience across Digital, Customer Service, Sales, and Property channels.

What projects you will take ownership of: 

• Support tactics to improve current benefit delivery, usage, and member satisfaction.
• Respond to program and benefit-related requests from partners to ensure consistency.
• Analyze reports and provide recommendations to improve member experience and performance of the program.
• Conduct competitor analysis and share loyalty best practices across the industry.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Three (3) years of professional experience
• Two (2) years of experience in loyalty programs
• One (1) year of experience with data analysis using Excel, SQL, or BI tools such as Microstrategy or Tableau
• Experience summarizing analytical findings for a non-technical audience

It would be useful if you have:

• BA/BS Bachelor’s Degree in marketing, business management, or related field

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.