Senior Analyst Customer Insights

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Share ownership of Hilton’s online guest community including execution of ad hoc requests and ongoing studies, community engagement, and daily vendor communications.
• Analyze primary/secondary market research data sources, extracting and communicating salient insights in written and verbal formats.
• Provide support to a team of researchers on custom and tracking research projects, including vendor coordination, internal partner management/communication, questionnaire reviews, survey testing.
• Help evaluate new vendors and research tools.
• Prepare reports and presentations, independently or in collaboration with others.
• Help prepare analysis of other internal data, syndicated data, and consumer trends reporting.
• Share recommendations with partners across the organization via presentations, written reports, uploads to the knowledge management platform, and other means.

How you will collaborate with others:

• Collaborate with other researchers to develop the best-fit approach to answering colleague and enterprise-wide questions
• Partner with colleagues to share and socialize research findings with internal audiences

What projects you will take ownership of:

• Custom research requests for internal business partners (e.g., Hilton brands, rewards program, etc.)
• Online community management

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Three (3) years of experience in consumer research/insights, quantitative and qualitative data analysis, customer experience measurement, or analytics role(s)
• One (1) year of experience utilizing custom market research methodologies

It would be useful if you have:

• Three (3) years of experience working in a complex, matrixed organization involving multiple team and/or cross-business projects
• Bachelors/Masters Degree in related field
• Experience managing an online community/panel
• Experience partnering with external vendors
• Experience writing custom research questionnaires
• Experience with research survey tools, e.g., Qualtrics, SurveyMonkey, Sparq3
• Experience with global research
• Experience with advanced statistical tools, e.g., SPSS

WHAT IT IS LIKE WORKING FOR HILTON

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.