Security Officer - Waldorf Astoria New York

What are we looking for?

We are looking for a Security Officer who is dedicated to upholding the highest standards of safety and security while delivering exceptional service aligned with our goal of achieving Forbes 5-Star recognition. This role requires someone who approaches every guest interaction with refinement, attentiveness, and a genuine sense of interest in ensuring their well-being. The ideal candidate will be vigilant, proactive, and poised, with the ability to handle emergency situations with calm and professionalism. You will contribute to the hotel’s reputation for safety, luxury, and extraordinary service while ensuring that all team members and guests feel secure and well cared for.

The following reflects the required and / or preferred certificates, licensures, and experience:

• Valid FLSD – COF – T89 License is required.
• OSHA General Industry Authorized Trainer certification preferred.
• CLSD (Certified Loss Prevention Specialist) certification preferred.
• CPP (Certified Protection Professional) certification preferred.
• A keen eye for detail with the ability to identify potential security risks and safety hazards quickly and accurately.
• A proactive, vigilant approach to maintaining a secure environment while still delivering friendly and professional guest service.
• Ability to handle high-pressure situations calmly and efficiently, ensuring a safe outcome.
• Strong communication skills, with the ability to interact with both guests and team members in a courteous and professional manner.
• A refined demeanor with the ability to engage guests in a genuine, approachable, and calm manner, ensuring they feel secure and valued.
• A commitment to confidentiality, professionalism, and high ethical standards.
• Ability to work independently, showing initiative and responsibility in managing security-related tasks and incidents.
• Flexibility to work various shifts, including nights, weekends, and holidays as required.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family 
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs

 *Available benefits may vary depending upon property-specific terms and conditions of employment.