Security Manager- UAE National

A Security Manager directs security personal to deliver a safe Guest and Member experience while coordinating with government and law enforcement and ensuring compliance with local safety legislation and emergency procedures.

What will I be doing?

As a Security Manager, you are responsible for directing and coordinating the activities of security personnel, coordinating with government and law enforcement agencies, and organising patrolling of the property to deliver a safe Guest and Member experience. A Security Manager will also be required to liaise with the Hilton Safety on important matters and ensure that hotel is in compliance with all local safety regulations and emergency procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Schedule annual holidays – where possible in alignment with business trading cycle, prepare duty rota’s
• Assist the hotel in complying with Fire Safety Regulations and internal policies.
• Assist the hotel to comply with the Health and Safety Regulations
• and internal policies, be specifically responsible for the compliance of the security   department.
• To ensure a minimum of three tours of the building are carried out per 24 hours for the purpose of Hotel Security, fire prevention and safe means of escape
• Liaise with Departmental Heads to ensure hotel staff are aware of their responsibilities in relation to security.  Provide appropriate assistance and advice which on occasions may include training where necessary at staff induction
• Plan, deliver and facilitate regular staff awareness training
• Coordinate and monitor for efficiency safety and security related programs for overall hotel

including: lost and found process, auditing of issuance of hotel keys, First Aid and Fire Safety training, Manager on Duty schedules, evacuation drills, etc.

• Participate in Manager on Duty coverage program requiring weekend stayover, constant monitoring throughout hotel and troubleshooting problems Thorough knowledge of the layout of the building, function rooms, and relevant knowledge of the city and surrounding area
• Organize, deploy and supervise all allocated resources in such a way as to secure optimal performance and achievement of operational targets.
• Supervise and motivate all assigned staff and to be responsible for ensuring that training and personal development are given the appropriate priority and resources
• Liaise with all operational departments & leaders on a daily basis to ascertain what is happening in hotel and locally
• Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures and retaining relevant evidence.
• Maintains environment by monitoring and setting building and equipment controls.
• Plan and schedule the day to day activities of the security personnel to manage all hotel areas to ensure they are adequately secured at all appropriate times
• Plan, co-ordinate and implement Health and Safety Policies within the department in liaison with the Hotel’s Health and Safety Manager (If applicable)
• Ensure hotel complies with Hilton’s Security Manual and ensure there is a plan to ensure maximum implementation of all policies. 12 monthly review of all Security Policies required in conjunction with Hotel/General Manager.
• Conduct regular internal security audits to ensure compliance with Hilton’s Security Manual
• Prepare quarterly security reports to identify security trends and monitor the successfulness of the department. Review with the GM/Director of Operations to develop working plans: compare actual accomplishments against goals and periodically take necessary and corrective action.
• Interview, select, review and counsel security officers to maintain order throughout the hotel.  Train new team members according to all corporate specifications including documentation.  Assign duties and schedule staff, balancing needs of hotel and productivity standards.  Monitor staff activity and coach subordinate performance.Maintains organization’s stability and reputation by complying with legal requirements.

• Co-ordinate with relevant government and law enforcement agencies.
• Co-ordination of additional security personnel for Conference and Event functions
• To organize the systematic patrolling of all boundary areas, bedrooms, offices, storage areas, public areas and function rooms.
• To enquire as necessary into and report upon any thefts within the hotel using your discretion in connection with any of these matters that you deem should be reported to the police
• To liaise with Corporate Directors and Senior Managers of the Safety & Security Department on the implementation of Company Policies, guides and matters of mutual interest. Directs and co-ordinates the activities of all security personnel, engaged in the implementation of safety and security procedures for the department and provide any possible assistance and advice to other departments in relation to security
• Conduct hotel locker and personnel searches/inspections in line with internal policies
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
• Undertake the above duties in such a way as to protect and enhance the reputation and public profile of Hilton.
• Ensure interactions and behavior are ethical, non-bias and proportionate and upholds the mission and values of Hilton Hotels.
• Ability to write and communicate effectively with other Team Members.
• To enquire as necessary into and report upon any thefts within the hotel using your discretion in connection with any of these matters that you deem should be reported to the police
• Prepare incident reports, inter departmental memorandums, training plans and ensure all allegations are property followed up.
• Monitor performance of security personnel: check records of security department to determine need for action of follow up work: maintain standard of departmental performance.
• Be fully conversant of national and company anti-terrorist strategies and convey to all employees via appropriate training.
• In conjunction with HR Department and Department Heads ensure all Team Members (including those from 3^rd party suppliers) have the correct documentation and identification to be employed within Hilton Hotels.
• Be fully conversant with the Voluntary principles on Human rights, Modern Slavery and Human Trafficking and deliver compliance within the Hotel.
• Be fully conversant with hotel Fire and Emergency procedures Responsible for management of key control within all departments