Sales Manager - Hilton Baltimore Inner Harbor
The Hilton Baltimore is looking for an energetic, organized, team-oriented Sales Manager to join our team. We are located adjacent to Oriole Park at Camden Yards, five blocks from Baltimore's Inner Harbor area and surrounded by downtown dining. Our GBAC STAR™ accredited hotel is connected to Baltimore Convention Center via skywalk, and we're a half mile from Camden MARC Station. Our 757 room hotel has been recently renovated and is a pleasure to sell.
The ideal candidate for this role has a minimum of 1 year of experience in Hotel Sales, are skilled in prospecting and contract negotiations, and have shown consistent longevity with previous employers.
Pay Range: 69,000 - 75,000k annually
Shift Pattern: Monday-Friday 8:30AM-5PM on property
The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
As a Sales Manager at Hilton Baltimore, you would be responsible for representing the hotel's services and facilities to prospective clients and customers in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Qualify, respond to, and close inquiries from potential customers seeking guestrooms, meeting space, food and beverage services, etc.
- Initiate new sales, prospect, and qualify leads.
- Host and entertain clients, develop, and maintain and client accounts.
- Conduct property site visits and answer questions accurately with a sense of urgency.
- Determine rates, prepare proposals, negotiate, close contracts, and analyze lost business.
- Develop creative plans and strategies to meet/exceed established revenue and room night goals
- Partner with operations departments to ensure full participation in servicing accounts
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!