Position Purpose
To support the Commercial Manager and execute all necessary pro-active and re-active sales, e-commerce, marketing & PR activities to exceed owner expectations concerning revenue generation and market share.
Duties & Key Responsibilities
Lead by Example
路 Come to work every day with a smile on your face 馃槉
路 Be a reliable and motivated member of the Commercial team
路 Be a great role model for others with regards to brand-specific behaviours, self-confidence and can-do attitude
路 Be actively engaged in the onboarding of new Sales & Reservations team members and share expert sales knowledge, tips, and tricks
路 Communicate pro-actively, clearly and constructively with other team members outside sales to help deliver great guest experiences at our hotel
路 When starting your workday, check in with the Guest Operations Manager, ask where help is needed most and spend at least 30 minutes per day assisting colleagues in Guest Operations e.g. F&B service, stewarding, housekeeping, front office
路 Provide constructive suggestions/feedback on products, processes and procedures to contribute to our continuous improvement efforts
路 Be aware of planned team meetings and learning sessions and attend as required
路 Volunteer to participate in company campaigns like Travel with Purpose or Team Member committees
路 Execute any other duties as assigned by the Commercial Manager and Chief Host
Sales Activities
路 Support the Commercial Manager in analysing competitor activities and pricing strategies, trends of business by market segment, channel and GOB, and performance of existing customers
路 Support the Commercial Manager in the development of the commercial strategy for the hotel and the accurate forecasting
路 Plan and execute detailed action plans to support the revenue generation in your assigned segments and beat the competition
路 Show and use the passion for the brand in all sales conversations and negotiations
路 Actively manage allocated accounts (all segments, including GCE) to
路 Explore and invest time on developing innovative approaches to generate revenue (also in F&B) and extend customer basis to stay ahead and gaining
路 Help ensuring that all rates are loaded correctly in systems / channels
路 Execute the hotel鈥檚 marketing plan
路 Help ensure that the hotel is well positioned and marketed on internet and other distribution channels, liaising closely with eCommerce in the absence of the Commercial Manager or Chief Host
路 Take time to be a great host and engage with guests in our hotel daily: Greet friendly and with a smile on your face, do a bit of small talk, ask for their feedback and enquire what you and your colleagues can do to make their guest experience an even better one!
A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work under pressure and under own initiative
- Experience in a sales role with a proven track record to close a sale
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of local market
- Knowledge of hospitality
- Passion for sales and for achieving targets and objectives
- Degree-level qualification in a relevant field
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!