Rooms Coordinator
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- 5 days ago Post Date
- 📅
- HOT0C1Q7 Requisition #
The Rooms Coordinator is responsible for managing room assignments to optimize inventory, occupancy, and guest preferences. Working closely with the Front Desk team and related departments, the Rooms Coordinator ensures a smooth and exceptional experience for guests staying at the Hilton Toronto.
Key Responsibilities:
- Review daily arrivals and assign rooms according to Hilton Honors status, VIP lists, and special requests; collaborate with Executive Lounge as required
- Oversee room type balancing, overbooking management, relocation prevention, and any duplicate reservations
- Coordinate with Housekeeping to ensure timely room readiness and accurate room status updates
- Communicate effectively with Front Office, Housekeeping, Engineering, and Revenue teams to resolve discrepancies
- Support group rooming list coordination and ensure smooth group arrivals and departures
- Maintain accuracy in PMS for room status, blocks, and occupancy data
- Prepare and distribute key daily reports (arrivals, VIPs, out-of-order, and discrepancies)
Pre-register designated guests and prepare key packets
Ensure rates match market codes and document exceptions
Follow up with guests to ensure their requests or problems have been met to their satisfaction
Receive, record, and relay messages accurately, and thoroughly
- Ensure brand standards are upheld in room allocation and guest recognition
- Assist Front Office during peak check-in/out periods as needed
Required Qualifications:
The Rooms Coordinator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should have the attitude, behaviours, skills, and values that follow:
- Minimum 1 year experience in Front Office or Reservations within an upscale or full-service hotel environment (previous Hilton experience preferred)
- Strong understanding of room inventory management and hotel operations
- Proficient in Property Management Systems (preferably OnQ PMS) and MS Office applications
- Exceptional communication and organizational skills
- Strong attention to detail, accuracy, and priority management skills
- Comfortable in a fast-paced, high-demand environment
- Demonstrated ability to make sound decisions under pressure
- Proven guest service and problem-solving abilities with a proactive approach
- Flexibility to work various shifts, including weekends, evenings, and holidays
- Demonstrated ability to collaborate effectively with multiple departments
- Diploma or degree in Hospitality Management or related field
Preferred Qualifications:
- Previous experience as a Rooms Controller or in a similar coordination role within a large hotel (400+ rooms)
- Familiarity with Hilton brand standards, OnQ PMS, and related Hilton systems
- Experience managing group blocks and coordinating room assignments for high-profile or VIP guests
- Knowledge of revenue management principles and room optimization strategies
- Strong analytical and reporting skills with attention to operational detail
What will it be like to work for Hilton?
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
What benefits will I receive?
You will be offered a competitive benefits package. As a team member, you will also become eligible to receive discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
ACCESSIBILITY
Hilton Hotels and Resorts are committed to providing equality of services, and access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at AODA_Hiltons_In_Canada@hilton.com or call 1-844-217-AODA.