Reservations Sales Agent - Waldorf Astoria Maldives Ithaafushi

What are we looking for?

A Reservations Sales Agent serving Waldorf Astoria Maldives Ithaafushi is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Education

• Qualifications or courses relating to Customer Care, Reservations, and Revenue
• Educated to College level with previous Reservations experience

Experience

• Previous experience (minimum 3 years) of working in a similar role with a Luxury Resort/Hotel
• Proven experience of working to and understanding key functions of Reservations department

Competencies

• Technical proficiency in Microsoft Office applications (excel spreadsheets, PowerPoint, Word) and related software’s, and Opera
• Demonstrates ability to interact effectively with various levels of management
• Friendly demeanor, positive and enthusiastic attitude with strong customer focus and ability to work independently
• Honesty, integrity, passion for hard work and achieving results and successful outcomes
• Enjoys working collaboratively and is a key team player with a “can do” attitude and thrives on a challenge
• Able to interact effectively, create solutions, influence others and work diplomatically with a wide range of individuals
• Professional approach, clean and well-groomed at all times
• Good understanding of Hilton, its core values, and management structure
• Demonstrates an understanding of Reservations awareness, able to adapt to changing priorities with key judgment and decision-making skills
• Ability to work under pressure at all times
• Ability to multi-task and meet deadlines
• Customer-centric
• Ability to demonstrate working and engaging teams from different cultures
• Strong verbal and written communication skills along with being quality oriented with focus on details
• High performance standards
• Candidate must have a good command of spoken and written English. Additional language is a plus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!