Reservations Agent | Waldorf Astoria Dubai Palm Jumeirah

What are we looking for

A Reservations Agent serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Minimum 2–3 years of experience in reservations or front office within a luxury hotel or high-end hospitality environment.
• Proficiency in hotel reservation systems (e.g., Opera, SynXis) and a strong understanding of booking procedures, inventory control, and rate management.
• High level of IT proficiency and comfort with administrative systems, reporting tools, and digital communication platforms.
• Excellent organizational skills with a structured and detail-oriented approach to tasks.
• Outstanding written and verbal communication skills, paired with a confident and courteous telephone manner.
• A polished and professional appearance, consistently meeting luxury hospitality grooming standards.
• Demonstrated ability to multitask efficiently and remain calm under pressure in a fast-paced environment.
• A positive, engaging attitude and a genuine commitment to delivering outstanding customer service.
• Strong commercial awareness and ability to apply revenue strategies based on seasonal and historical booking trends.
• Flexibility to work a variety of shifts, including weekends and public holidays, as business needs require.
• A proactive, guest-focused mindset with a passion for creating seamless and memorable pre-arrival experiences.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems

• Previous experience in the Reservations function within the luxury hotel sector

• Proven sales experience within the hotel/leisure sector

What will it be like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all.