Reservations Agent - Hilton Hawaiian Village Waikiki Beach Resort

Hilton Hawaiian Village Waikiki Beach Resort is looking for a Reservation Agent to join the team! With 5 main guest room towers and 150,000+ square feet of event space, if you are passionate about enhancing future, return guests’ stays, then this role is for you! Join us and see why Hilton is ranked the best hospitality brand to work for!

We are located on 22-acre of Hawaiian paradise and feature the best pools and waterslides in Waikiki! Enjoy best in class perks such as Paid Time Off (PTO), PLUS discounted hotel room stays for you and your family WORLDWIDE!

 

The ideal candidate will have a minimum of one year of experience in the hospitality industry and be proficient with office equipment, including computers (Microsoft Office), point-of-sale systems, copiers, fax machines, and multi-line telephones. They should possess excellent communication and interpersonal skills, demonstrate the ability to work efficiently in a fast-paced environment while maintaining a high level of accuracy and quality, and have open availability.

 

Classification: Full Time

Shift: Varies AM/PM   

Hourly Range: 

• $25.62 - Starting

• $28.08 - after six months 

• $32.03 - after one year

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place to Work.  We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: 

• Access to your pay when you need it through DailyPay
• Health insurance 
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program 
• Pension Plan
• Best-in-Class Paid Time Off (PTO)  
• Supportive parental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) 

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.  

 

What will I be doing?

As a Reservation Agent, you would be responsible for answering telephone inquiries in a friendly, enthusiastic, and courteous manner, employ sales techniques to secure and process reservations for guest accommodations in a timely manner consistent with Hilton’s high standards of quality.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the hotel. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Operates facsimile machine to send, receive, and log incoming transmissions. Notifies guests using the message function of a moderately complex computer of incoming faxes.
• Uses the photocopier to make copies of items as required.
• Files registration cards in room number order.
• Initiates reports and retrieves printed forms from computer printer.
• Verifies credit card authorizations for processing advance deposits.
• Other duties as assigned by the supervisor such as assisting PBX operators or performing certain responsibilities as a Guest Service Agent.