Recreation & Entertainment Manager
The Recreation & Entertainment Manager is responsible for overseeing the daily operations of the resort’s recreational and entertainment facilities, including the Kids Club, Swimming Pool, Gym, and Guest Entertainment Activities. This role ensures a fun, engaging, and safe environment for all guests while enhancing the resort’s overall guest experience. The ideal candidate will bring strong leadership, operational expertise, and a passion for guest satisfaction, ensuring that all recreation and entertainment services align with the hotel’s high-quality standards and brand expectations.
Why Work for Hilton?
Hilton is one of the largest and fastest-growing hospitality companies in the world, with more than 7,000 properties with more than 1 million rooms in 123 countries and territories. In the 100+ years since our founding, we have defined the hospitality industry and established a portfolio of 18 world-class brands, with the emergence of the Tempo brand and including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 100+ million members in our award-winning customer loyalty program, Hilton Honors. We are consistently endorsed by our employees as a Great Place to Work in all of the countries in which we operate.
Key Responsibilities : As Recreation & Entertainment Manager, you will:
Essential Functions
· Oversee daily operations of all recreational and entertainment facilities, ensuring smooth service delivery and guest satisfaction.
· Develop and implement engaging recreational programs, guest entertainment activities, and wellness initiatives.
· Plan and execute events, collaborating with vendors, entertainers, and other stakeholders.
· Ensure all facilities are well-maintained, clean, and compliant with health, safety, and legal regulations.
· Lead and train a team of recreation and entertainment professionals, fostering a high-performance culture.
· Develop and manage departmental budgets, ensuring financial targets are met while optimizing resources.
· Monitor and enhance guest feedback regarding recreation and entertainment experiences, implementing improvements as needed.
· Coordinate with Sales and Marketing teams to promote recreational offerings and drive revenue growth.
· Ensure compliance with RAK Govt, Quality Audits, Mystery Shopper Feedback and other relevant hospitality standards and regulations.
· Manage inventory of equipment, supplies, and products, maintaining accurate records and cost control.
· Manage Guest Satisfaction Index and Stay Experience scores through analysis and action plans.
Supportive Functions
· Actively participate in hotel leadership meetings, contributing insights and strategic recommendations.
· Support sustainability initiatives within the department and broader hotel operations.
· Conduct staff performance evaluations, coaching, and training programs to enhance skills and service excellence.
· Provide backup support for other departments as needed to ensure seamless guest service.
· Assist in emergency response procedures, ensuring guest and staff safety at all times.
· Stay updated with industry trends and implement innovative recreational experiences for guests.
Organizational Relationships
· Reports directly to the Director of Operations and General Manager.
· Works closely with the Sales & Marketing, Food & Beverage, Housekeeping, and Engineering teams.
· Works closely with other Guest Relations departments and Administrative Departments to enhance Guest and Team Member Experiences.
· Supervises recreation and entertainment team members, including fitness trainers, kids club team members, activity coordinators, and lifeguards.
· Liaises with external vendors, entertainers, and local authorities to enhance the guest experience.
Great Working Environment
· Leads by example to foster a culture of operational excellence, total quality and inclusivity.
· Implements required developmental initiatives to engage and empower team members to better support guests.
Hierarchy and Scope of Leadership
· Positions directly reporting to this position are: Recreation Supervisors, Shift Leaders, Lifeguards, Kids Club Team, Animators Team.
Safety Requirements
· Adhere to hotel safety policies, emergency rules, and procedures.
· Ensure understanding and follow the contents of the employee policies and procedures.
· Knowledge of how to conduct risk assessments and implement control measures to mitigate potential hazards
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
· Hospitality - We're passionate about delivering exceptional guest experiences.
· Integrity - We do the right thing, all the time.
· Leadership - We're leaders in our industry and in our communities.
· Teamwork - We're team players in everything we do.
· Ownership - We're the owners of our actions and decisions.
· Now - We operate with a sense of urgency and discipline
Who Are We Looking For?
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Prior professional experience in UAE would be an advantage.
To be successful in this position you will have:
A passion for delivering exceptional guest experiences, fostering teamwork, and driving results.
Strong analytical skills to interpret guest feedback and performance data effectively.
Leadership abilities to inspire team members and promote a culture of continuous improvement.
Outstanding communication skills, both verbal and written, with proficiency in public speaking.
Attention to detail and a proactive approach to addressing performance or quality gaps.
Education and Qualifications:
A degree in Business Administration, Hotel and Restaurant Management, or a related field.
Minimum of two years of experience in a similar role within a resort or hotel.
Proficiency in MS Office Suite, including spreadsheets and presentations.
Strong leadership and team management skills, with experience in coaching and training employees.
Excellent communication, organizational, and financial management abilities.
Knowledge of safety regulations, first aid, and emergency preparedness.
Ability to develop and implement engaging recreational and entertainment programs.
Proactive, detail-oriented, and able to work in a fast-paced, guest-focused environment.
Flexibility to work evenings, weekends, and holidays based on operational needs..
What Do We Offer?
A competitive salary and benefits package
Worldwide career opportunities and Access to leadership development program and hundreds of courses through Hilton University
Industry-leading Team Member travel rates through Go Hilton
Wellbeing initiatives to help you thrive and be your best self
Opportunities to be recognized for being awesome and doing a great job
Support and guidance from our Hotel Leadership and Regional experts, when you need it
Useful To Know: This position is full-time and may require working weekends and/or evening shifts.
Hilton Work Perks
In addition to a competitive salary you will also receive a range of excellent benefits - probably the best of which is our Go Hilton Team Member Travel Program. This provides you with access to heavily reduced hotel room rates for you, your family & friends. Perfect for the holiday savvy team member! In our hotel you will also benefit from a staff cafeteria for all meals, a five minute away shared accommodation and transportation. The role also includes all required residency and work permits.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest and team member experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!