What are we looking for?
A Quality Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
• Strong communication skills, both verbal and written.
• Knowledge of training techniques.
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint.
• Methodical and well-organized.
• Strong organizational, planning and analytic skills.
• A passion for delivering exceptional levels of Guest service.
• Excellent grooming standards.
• Flexible, reliable, accountable and resilient.
• Ability to work under pressure
• Minimum three years' experience in Operational Excellence Management role – service industry sector.
• Demonstrable excellent interpersonal and communication skills, strong leadership and organization skills
• Demonstrable accuracy and attention to detail
• Demonstrated ability to be flexible and work in a dynamic environment and fast-paced environment
• Multi-cultural exposure is a plus Flexible, reliable, accountable and resilient.