Personal Concierge Supervisor | Waldorf Astoria Dubai Palm Jumeirah

What are we looking for

A Transport and Valet Supervisor serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Minimum 3–5 years of experience in a luxury hotel environment, with proven expertise in concierge, butler services, or guest relations.
• Demonstrated leadership in supervising concierge or front-of-house teams, ensuring exceptional service delivery and consistent brand standards.
• Strong knowledge of Dubai’s (or relevant city’s) luxury lifestyle offerings, including fine dining, entertainment, cultural attractions, and exclusive experiences.
• In-depth understanding of luxury service etiquette, guest personalization, and the ability to anticipate and fulfill unspoken needs.
• Skilled in managing VIP and VVIP guests with the utmost discretion, confidentiality, and cultural sensitivity.
• Hands-on experience in coordinating bespoke itineraries, reservations, and special requests tailored to individual guest preferences.
• Proficiency in using property management systems (e.g., Opera) and concierge software; ability to manage guest profiles and preferences effectively.
• Exceptional organizational and problem-solving skills, with a meticulous eye for detail.
• Strong communication and interpersonal skills, capable of engaging confidently with high-profile guests and stakeholders.
• Ability to train, mentor, and motivate concierge team members to deliver intuitive, anticipatory service.
• Flexibility to work varied schedules, including evenings, weekends, and holidays, in line with guest demands.
• Multilingual skills are a strong advantage.
  

What will it be like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all.