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- Mar 10, 2026 Post Date
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- HOT0CE9D Requisition #
Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members!
Why you’ll love working for Hilton!
- Access to the world’s best Team Member Travel Program with highly discounted rates
- Discounts of up to 25-50% on products and services in participating Hilton outlets
- Comprehensive training and support for your new role
- Access to Hilton University training, offering more than 3000 learning programs
- Extensive range of career development opportunities
What will you be doing?
As the Night Manager, you will be responsible for engaging with guests from arrival to departure, providing exceptional night-hour services and timely response to guest requests as the main point of contact in the hotel.
- Manage and take full responsibility for the hotel in the overnight hours
- Handle guest requests, inquiries and complaints
- Complete Night Audit duties
- Ensure all team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-out
- Maximise room occupancy and sales revenues through up-selling techniques that promote the hotel services and facilities
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Monitor Guest satisfaction reports and implement actions to improve results
What are we looking for?
- A degree or diploma in Hotel Management or equivalent experience
- Previous supervisory experience in Front Office within the hotel, leisure or retail sector at a supervisor level
- Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
- Excellent leadership, inter-personal, training and development skills
- A passion for delivering exceptional guest experiences
- Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
Travel the world and grow your career with Hilton