Manager, Total Account Sales Management - Queretaro, Mexico
***This role is remotely based in Queretaro, Mexico***
This is your chance to be part of a Global Sales Team that ensures Hilton owners and operators receive the combined benefits of scale, access, competence, and experience. As a Manager Total Account Management – Area Sales Team Mexico, you will support the team responsible for providing a differentiated selling platform for Hilton's diverse portfolio of brands by being relentlessly motivated to grow market share. On the Area Sales Team Mexico reporting to Director ASO’s Caribbean & Latin America, you will focus on building positive partnerships with your TAM (Total Account Management) account roster within the Queretaro Region in Mexico.
You will develop new accounts and solicitation of new customer relationships while maintaining and growing existing relationships with current accounts. You will be committed to improving revenue and growing Hilton’s market share, as well as supervising the facilitation of the annual contracting process for your accounts. You will be the main contact for the assigned account roster, keeping both hotels and brand representatives informed about assigned accounts, and will maintain relationships with assigned accounts to improve revenue and increase market share in Hilton Hotels in Mexico.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40 USD/night
- Saving Funds Plan with company match up to 6 percent
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including a direct line with psychological support (through medical policy)
- Paid Time Off (PTO)
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Lead the account management and account development for a roster of accounts that is segmented geographically in the Queretaro Mexico region.
- Directly responsible for soliciting, qualifying, generating, and converting new business for our Mexico hotels from local accounts in your geographic region.
- Be responsible for overall account planning strategy to facilitate growth.
- Demonstrate an understanding of negotiating business travel sales contracts with corporate accounts, an understanding of the local contracting and RFP Process, with business travel sales terminology, and business travel sales reporting.
How you will collaborate with others:
- Make introductions to clients during sales calls, tradeshows, conventions, and local events.
- Assist hotels with conflict resolution, contract negotiation, support of hotels’ business/revenue needs, and closing sales.
- Represent Mexico Area Sales Team and with leadership in familiarization (FAM) trips, travel and domestic tradeshows and industry events to meet with unmanaged accounts and generate new business opportunities.
What deliverables you will take ownership of:
- Identify the priorities of hotels and maintain strong relationships with them.
- Produce a yearly pre-determined revenue in rooms, meetings, and food & beverage to the corporation.
- Achieve booked domestic revenue quotas. Set and achieve sales competencies as discussed between you and your manager.
- Maintain Salesforce/MicroStrategy reports, including call reports, meeting profiles, history, and traces.
- Submit monthly reports, and ad hoc reports, and complete projects and deliverables by due dates.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Five (5) years of professional experience
- Three (3) years of direct sales experience in travel industry
- Experience with prospecting and account development
- Spanish and English fluency (oral and written)
- Proficient in Microsoft Outlook, Word, PowerPoint, Excel, Web-Ex, MS Teams and Zoom
- Strong negotiation and sales skills
- Travel 30% including to the United States as needed
It would be useful if you have:
- BA/BS bachelor’s degree
- Experience in Delphi or similar property sales management system
- Experience using Salesforce and MicroStrategy
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!