Manager Technology Field Services
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- The position will primarily be onsite IT management and support at the Hilton Anatole in Dallas, with remote support capabilities to the hotel and other supported area hotels.
- Manage computer software and hardware for Team Members.
- Direct, set up, and monitor property servers, including back-ups, property LAN performance, telecom systems, and workstations.
- Run and monitor PBX system performance to assure reliable and uninterrupted operation of hotel telephone communications.
- Monitor and solve telephone hardware or cable issues related to the entire communications system.
- Test hardware and software to figure out efficiency, reliability, and compatibility with existing systems.
- Perform preventative maintenance and minor equipment repairs while facilitating correction of PBX alarm conditions.
- Coordinate monthly company cell phone usage and equipment, ensuring that the most efficient plans available are utilized.
- Given the hotels dynamic operations, business levels and clientele, weekend coverage may be required.
How you will collaborate with others:
- Administrate hotel systems, including supporting the hotel IDM Administrator and assisting with registration.
- Deliver training to new users, relocating existing users with telephone extensions, calling features, voicemail, and access codes.
What projects you will take ownership of:
-
Maintain accurate controls to make sure that all hotels meet SOX, PCI, and PABP security requirements. This includes evaluating systems to ensure hotels align with corporate standards.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Five (5) years of professional work experience in Technology or related field
- Direct experience supporting technology face-to-face with end-users in desktop support, field services, or related on-site roles
- Experience administering networks in a Windows Server/Workstation in an environment with more than 50+ nodes and 2 or more domains
- Supervisory or people management experience
- Experience working in hospitality
It would be useful if you have:
- Bachelor's Degree, or Associate's Degree plus six (6) years of Technology related experience, or High School Degree/GED plus twelve (12) years of Technology related experience.
- Seven (7) years of professional work experience in Technology or related field
- Any applicable Microsoft or Cisco, certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations, CCNA, or CCNP for networking
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.