Manager, Sales Support HWS-GCM (Event Experienced)

What are we looking for?

A Manager Sales Support GCM serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·       Ability to think quickly and accurately during all phases of the planning process and be well-versed in all aspects of meeting and event planning

·       Communicate effectively with executives, partners, internal team members, company representatives, contracted event planners, meeting participants, and vendors 

·       Experience leading large-scale conferences, including trade show / supplier showcase components, multiple general sessions, meal functions, breakout sessions, and technology components

·       Organized and meets timelines with attention to detail and process as well as possesses planning skills 

·       Solve problems through analytical skills optimally and creatively while maintaining a high level of flexibility, professionalism, and integrity 

·       Ability to learn new skills in different event / meetings-related areas 

•         Effective communication skills both verbally and in writing.

•         Ability to analyse departmental financial data.

•         Excellent interpersonal skills to build trust and confidence to motivate and influence others.

•         Demonstrates the highest standards of ethical behaviour and absolute discretion with sensitive information.

•         Ability to take initiative to identify, prioritize and implement actions required to achieve functional goals.

•         Ability to adapt to changing scenarios and pro-actively share ideas and solutions to maximise performance and productivity. 

•         Strong problem-solving skills including ability to address any issues in collaboration with others identify and prevent potential and develop problem-solving skills in others.

•         Ability to work well under pressure and effectively handle multiple and concurrent demands.

•         Ability to quickly learn new programs and train others.

•         Strong, project management skills including ability to manage details through to completion and ensure deadlines are met and proven track record in delivering successful projects through to completion.

•         Knowledge of business mathematics (weighted averages, percentages).

•         Advanced Excel & PowerPoint skills and ability.

•         Open minded, creative, entrepreneurial and uses initiative to resolve issues.

•         Understands the importance of the quality of communication (written & verbal) skills sufficient to produce sales communication that reflects the Hilton image in a dignified form towards customers and negotiating partners.

•         To be motivated, committed, and enthusiastic, seizing opportunities to learn new skills or knowledge to improve personal performance.

•         To maintain a high level of professionalism in dealings with customers, face to face and on the telephone and ready to take calculated risks.

•         To maintain team, focus by showing co-operation and support to colleagues in the pursuit of department goals.

•         Excellent collaboration skills.

•         Ability to articulate a clear vision and provide direction.

•         Ability to manage multiple stakeholders.

Qualifications

Required Qualifications

·       Minimum Years of Experience: 10 years in Hospitality, Commercial, Distribution or related industry

·       Management Experience (type): Supervisory or Project Leadership

·       High proficiency with MS Excel, Word, PowerPoint, and Outlook

·       Some proficiency with MS Access/SQL/VBA, MS Visio, Tableau or MicroStrategy applications

·       Basic to intermediate knowledge of Salesforce and Delphi FDC.

·       Experience working in multi-cultural or international settings

·       Fluency in English & Mandarin, (Added value Japanese/Korean)

·       Additional Requirements: Flexible with the ability to travel  

Preferred Qualifications

•         BA or equivalent work experience.

•         Experience working in a sales and hospitality environment.

•         Experience and understanding of Sales Force.

•         Significant experience working at manager level 

•         Advanced PowerPoint and Excel skills and expert proficiency in Sales Systems and processes 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!