Manager On Duty - Embassy Suites by Hilton Aruba Resort
A Manager on Duty is responsible for overseeing daily operations during assigned shifts, ensuring guest satisfaction and maintaining a safe and welcoming environment for guests and team members. A Manager on Duty acts as primary point of contact for both guests and team members in the absence of senior management.
What will I be doing?
As Manager on Duty, you would be responsible for overseeing daily operations during assigned shifts, ensuring guest satisfaction and maintaining a safe and welcoming environment for guests and team members. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Oversee all hotel operations to include, but not limited to, guest service and registration (check-in/check-out), staffing, room inventory and availability, guest service standards and initiatives.
- Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolve guest concerns
- Communicate with and ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Reports any deficiencies and safety hazards to the engineer on duty. Follows up to ensure deficiencies have been addressed and/or corrected
- Understand all credit procedures and ensure they are applied
- Stay current with all hotel products, services, policies, and emergency procedures
- Assist in operational areas as needed (i.e. serve as bell person, cover breaks, etc.)
- Patrol the hotel and the property to observe service and quality levels and safety and security status to address any issues or concerns
- Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Complete and review reports
- Ensure compliance with Company standards
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
