Manager, Marketing & eCommerce - Hotel Onboarding
***This role is based at one of our corporate offices in McLean, VA, or Dallas, TX
This is your chance to be part of an in-house Commercial Services team that propels Hilton's marketing, sales, revenue management, call center, and analytics functions! As a Marketing and eCommerce Hotel Onboarding Manager you will support these areas which are at the core of Hilton's "commercial engine" and are important to Hilton's ability to achieve profitable growth. On the Marketing and eCommerce Hotel Onboarding and Ramp team reporting to the Senior Manager, MEC Hotel Onboarding, you will support the openings of a growing portfolio of hotels across the Americas.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Facilitate critical eCommerce onboarding activities for a portfolio of hotel openings and conversions across the Americas region
- Field and resolve in-depth and multi-faceted eCommerce inquiries from hotels via Salesforce
- Address hotel performance opportunities, diagnose major problems, and create action on eCommerce solutions accordingly
How you will collaborate with others:
- You will collaborate directly with onboarding hotels, on-property teams, internal commercial strategy teams, management companies and Commercial Service leadership to achieve successful hotel openings and ramp-up.
- You will work with internal partners to complete projects and hotel requests, including Email Marketing, Paid Media, Content, Search Engine Optimization, Revenue Management, Destination Marketing, and more.
What deliverables you will take ownership of:
- Field and resolve in-depth and multi-faceted eCommerce inquiries from hotels via Salesforce to increase performance across multiple channels
- Conduct ad hoc consultations and deliver action plans
- Provide in-depth analyses to address hotel performance, opportunity, diagnose major problems, identify and action solutions
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Three (3) years of experience in Digital Marketing or eCommerce.
- Two (2) years of experience analyzing data and presenting the findings to internal or external customers.
- General understanding of Digital Marketing tactics including SEO/SEM.
- Travel up to 5%
It would be useful if you have:
- BA/BS Bachelor's Degree 
- Five (5) years of experience in Digital Marketing or eCommerce.
- Four (4) years of experience analyzing data and presenting the findings to internal or external customers.
- Experience working in the Hospitality or travel industry.
- Marketing experience in the hospitality (hotel) industry or working directly with a management company or ownership group.
- Knowledge of Salesforce/CRM/Relationship Management tools.
- Fluency in Spanish.
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.