Manager, Learning

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Manage learning content to support hotel operations training associated with PEP TrainMe and PEP AssistMe platforms, including:  
  • Perform vital learning program updates to learning material including job aids, eLearning, support documents, and guided flows.
  • Work with subject matter experts to define learning requirements, gather content, create learning content, adapt to changes, and review content for edits and approval.
  • Utilize content management and project management skills to maintain the PEP Learning digital library, including performing regular learning audits.
  • Create all learning content and content development project plans in Smartsheet.
  • Curate best practices for creating learning content in the microlearning environment with the various tools used to create content, not limited to creating guided flows, eLearning, videos, and job aids.

What projects you will take ownership of: 

• Review new PEP release information and JIRA tickets to plan the most appropriate learning content modality based on an assessment of ongoing PEP enhancements and existing content.
• Project manage PEP release learning content development and determine what edits or new content is required, including setting timelines as per our development service level agreements.
• Manage the PEP learning site on The Lobby.
• Post PEP learning content to Hilton University and Umbraco Cloud.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Five (5) years of professional work experience
• Experience with documentation content creation
• Experience working in learning and development
• Understanding of adult learning principles
• Experience in content management and project planning
• Proficiency in Microsoft 365

It would be useful if you have:

• BA/BS Bachelor’s Degree
• Experience with learning authoring tools, e.g. Articulate 360 suite, Camtasia
• Experience in Instructional Design and Learning Delivery platforms within a global matrixed organization
• Prior knowledge of working with Learning Management systems and open-source content management systems
• Knowledge of Property Management Systems (PMS)
• Knowledge of Agile content development
• Experience with technology systems training

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”),  a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $65,000-$100,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE