Manager Experience Design Research
***This role is based at one of our corporate offices in Memphis, TN, McLean, VA, or Dallas, TX***
This is your chance to be part of the next-generation Strategy, Insights, and Analytics team of internal consultants to all teams across Hilton! The team ensures that Hilton’s strategy and customer experience are informed by analytics and customer insights combining technical talent with industry expertise to guide progress towards Hilton’s goals. On the Digital Research team reporting to the Senior Manager of Experience Design Research, you will support projects across web and mobile platforms for B2B programs including Hilton for Business.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Advocate for the customer across teams and partners; this includes supporting and validating big-picture concepts to ground-level implementation.
- Lead all aspects of evaluative and generative qualitative user experience research from planning to launch including test prototypes through user interviews, coordinate in-depth usability testing, and mine user analytics.
- Analyze feedback and build substantial actionable findings to meet project goals.
How you will collaborate with others:
- Collaborate with product teams who work in a human-centered design model, focusing on the customer and relaying feedback that aids the business in creating optimized products.
- Align with the product, design, and analytics teams to understand needs and requirements and ensure that research findings are incorporated into other initiatives.
What projects you will take ownership of:
- Work with product teams to manage the research roadmap to include exploration and de-risking of new features, capabilities, or enhancements for B2B programs.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Five (5) years of professional experience in Research or a related field
- Two (2) years of experience in user experience (UX) research
- Experience in research moderation/facilitation and questionnaire design
- Experience mentoring, coaching, or leading junior researchers
- Ability to travel up to 15%
It would be useful if you have:
- Seven (7) years of professional experience in Research or a related field
- Experience with web and mobile platforms
- Experience working with B2B audiences
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.