Manager, CX Strategy & Governance

What are we looking for?

We believe that success in this role will demonstrate itself through the following attributes and skills:

• Experience crafting deliverables with the highest standards of quality and accuracy
• Management of tactical frameworks and processes with the ability to map out timelines and key deliverables for cross-functional teams and complete those timelines
• Knowledge and understanding of enterprise-wide communications planning in a corporate or professional services environment with experience in assessing organizational change readiness
• Forming relationships and collaborating effectively on cross-functional teams
• Excellent planning and problem-solving skills to initiate sound decisions using good judgment and innovative and creative problem-solving
• Narrative development and storytelling
• Capacity to independently and effectively prioritize and handle several projects at a time in a fast-paced, deadline-driven environment
• Ability to synthesize information and simplify communication to update business stakeholders
• Demonstration of strong written and verbal communication and presentation skills 

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Five (5) years of professional work experience
• Three (3 years of work experience in Project, Program, and/or Organizational Change Management
• Experience leading leadership communications, large webcasts, and storyboards
• Able to travel up to 25% to Hilton offices in Dallas, Memphis, McLean, and international

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor’s Degree, or Associate’s Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
• PMP, CAPM, or similar certification

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of parental leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, travel insurance, a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $95,000-$135,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE