Manager, Customer Relationship Management (CRM)
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Extract customer data from Hilton’s internal customer database using SQL script to deliver insights to regional counterparts.
- Determine effectiveness of CRM marketing campaigns and deliver recommendations for how to optimize the campaigns.
- Support the Sr. Manager of CRM in developing the larger regional customer strategy, priority customer groups, and incorporating global strategy into a localized level.
- Support Director of CRM with larger global ad-hoc data analyses to capture global customer or brand trends based on senior leadership needs.
How you will collaborate with others:
- Regularly engage with counterparts in the UK, Europe, Asia-Pacific, CALA, and China to capture feedback on their customer focuses and deliver informed opinions about customer groups.
- Present to Honors and customer strategy leaders ideas and new points of view, influencing VPs towards a specific customer strategy.
- Support priority projects and serve as the CRM representative ensuring CRM perspective is voiced in cross-functional team meetings.
What projects you will take ownership of:
- Support regional reporting needs monthly to deliver critical metric updates.
- Work on larger CRM projects focused on shaping customer data architecture and regional needs.
WHY YOU’LL BE A GREAT FIT
You have these minimum qualifications:
- Five (5) years of professional experience
- Four (4) years of experience analyzing customer data and extracting meaningful insights.
- Experience crafting and delivering senior executive level briefings.
- Experience with relational databases, SQL programming and Advanced Excel skills using complex formulas
- Work a hybrid scheduled based in McLean, VA
It would be useful if you have:
- One (1) year of experience in a CRM-related role
WHAT IT IS LIKE WORKING FOR HILTON
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.