Manager, Account Management

What are we looking for?

We believe success in this role will demonstrate itself through the following attributes and skills:

• Critical thinking skills to link business ideas, identify and construct business solutions, analyze problems, and make decisions using qualitative and quantitative data
• Ability to deliver revenue monthly, quarterly, and annually
• Self-starter, well organized, very detailed, and willing to own their responsibilities, and possess a high level of positive energy and drive
• Customer service and presentation skills
• Problem-solving skills while employing diplomacy with high-level executives and customers within the organization on a global scale

To fulfill this role optimally, you should demonstrate the following minimum qualifications:

• Five (5) years in customer relations/customer service
• Three (3) years in procurement/supply chain roles and activities
• Travel up to 25%

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS Bachelor's Degree
• Eight (8) years of customer relations/customer service experience
• Eight (8) years of procurement and sourcing
• Five (5) years of hospitality experience with a specific focus in customer-facing roles

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”),  a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $75,000-$110,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-KJ1