LXR Experience Specialist - Hotel Del Coronado, a Curio Collection by Hilton
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- 2 days ago Post Date
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- HOT0CEOK Requisition #
The iconic Hotel del Coronado is looking for a LXR Experience Specialist to join the Beach Village and Shore House team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever.
Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining.
Classification: Full-Time
Shift: Various – must be available to weekdays, weekends, and holidays.
Pay Rate: The pay rate for this role is $33-35 and is based on applicable and specialized experience and location.
What Will I Be Doing?
The LXR Experience Specialist is a highly detailed, behind-the-scenes leadership role dedicated to elevating the luxury guest journey through proactive VIP engagement, strategic planning, and cross-departmental coordination. This position partners closely with Sales, Revenue Management, and Operations, acts as a VIP concierge for high-end clientele, and supports the execution and reporting of weekly LXR VIP activity.
Rather than duplicating day-to-day front desk or supervisory tasks, this role focuses on pre-arrival planning, personalization, room blocking strategy, small group coordination, and post-stay follow-up to ensure seamless, revenue-conscious, and brand-aligned experiences.
Key Responsibilities
VIP & Guest Experience Management
- Serve as the primary coordinator and concierge for VIP guests, repeat guests, owners, and special clientele
- Handle high-end VIPs and small luxury groups with a strong emphasis on personalization and discretion
- Prepare, maintain, and distribute the weekly LXR VIP arrival and departure report
- Coordinate VIP amenities, personalized welcome notes, and special requests
- Act as a liaison between Front Desk, Housekeeping, Engineering, Food & Beverage, and other departments to ensure flawless VIP execution
- Anticipate guest needs and proactively resolve potential service gaps prior to arrival
Room Blocking & Revenue Coordination
- Manage and oversee detailed room blocking strategies for VIPs, owners, room blocks, and multi-unit reservations
- Coordinate complex room moves and multi-unit breaks to optimize guest satisfaction and operational efficiency
- Partner with Sales and Revenue Management to support revenue equalization and inventory strategies
- Ensure accurate, timely communication of room assignments, priorities, and changes across departments
Group & Special Program Oversight
- Coordinate LXR groups and other designated small luxury group programs
- Lead detailed pre-arrival planning and on-property execution for groups
- Ensure group expectations are met or exceeded through proactive communication and follow-through
- Track group feedback and identify opportunities to enhance future experiences
Leadership & Operational Support
- Provide supervisory-level support while remaining primarily focused on experience-driven initiatives
- Maintain a visible on-property presence during high-impact arrivals, VIP periods, and special events
- Support consistency and training related to LXR brand standards and luxury service expectations
- Identify trends, opportunities, and service gaps; communicate insights and recommendations to leadership
Reporting & Communication
- Maintain detailed records of VIP preferences, history, feedback, and outcomes
- Prepare weekly and ad-hoc summaries related to VIP activity and guest experience performance
- Communicate effectively with ownership, LXR leadership, Sales, and operational teams
Qualifications
- Minimum 2 years of experience in a luxury 5-star resort or luxury hospitality environment
- Proven experience handling high-end VIP guests, owners, small groups, and room blocking
- Prior supervisory or leadership experience preferred
- Strong understanding of luxury service standards, personalization, and confidentiality
- Experience coordinating across departments including Sales and Operations
- Proficiency with PMS systems and room blocking tools preferred
- Excellent organizational, communication, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced luxury environment
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment.
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