Lead Technology Corporate Support
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Effectively and respectfully represent other Information Technology staff members, teams, and their services to the user community.
- Assist Hilton internal team members who are experiencing any procedural or operating difficulty with the use of IT applications, products or services.
- Provide support for all Information Technology products and services (support activities may include answering questions, troubleshooting problems, teaching or instructing users regarding software or hardware functionality, and communicating policy).
How you will collaborate with others:
- Elevate complex or high priority problems to subject matter expert support groups for resolution when needed.
- Engage in research and in-depth troubleshooting to resolve users’ technical issue while adhering to the predefined solutions as set by the Standards Systems Engineering team.
What projects you will take ownership of:
- Record required user and problem information in the Hilton ticketing system, update tickets with appropriate journal entries of activities and close tickets with resolution entered upon completion of the job.
- Resolve Level 1 and 2 work orders and elevate complex and/or high priority problems to the appropriate support groups for resolution.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Five (5) years of professional work experience in Technology or related field
- Three (3) years of professional work experience supporting a variety of office technologies, including computers, printers, mobility devices, and video teleconferencing equipment
- Experience providing remote user support
- Experience in LAN Room management; network equipment
- Certifications: MCSA or MCSE or at least MCP
- Ability to travel and stay overnight as needed
It would be useful if you have:
- Bachelor’s Degree, or Associate’s Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
- Seven (7) + years of professional work experience in Technology or related field
- Experience in the end-user support field
WHAT IT IS LIKE WORKING FOR HILTON
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
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