Lead Experience Design Researcher

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like: 

• Advocate for the customer across the teams and across partner levels; this includes supporting and validating big-picture to ground-level implementation without missing a beat.
• Lead all aspects of evaluative and generative user experience research through qualitative methodologies including but not limited to testing prototypes through user interviews, coordinating in-depth usability testing, mining user analytics, etc.
• Complete small- to medium-sized qualitative studies with customers of our digital products by collecting requirements, planning, designing, crafting, launching the studies, and reporting on findings.
• Analyze feedback and build substantial findings to drive the project forward in a fast-paced, agile environment

How you will collaborate with others:

• Work alongside multi-functional teams who work in a human-centered design model, focusing on the customer and providing feedback that will aid the business, UX, design, and other groups in crafting optimized products.
• Align with product teams to understand needs, requirements, and strategies.
• Strategize with the rest of the Experience Design team to ensure research findings are shared and incorporated into other initiatives while proactively using creative problem-solving skills.

What projects you will take ownership of:

• Work with multi-functional product teams to manage the research roadmap to include exploration and de-risking of new features, capabilities, or enhancements for the Hilton mobile apps

WHY YOU’LL BE A GREAT FIT

You have these minimum qualifications:

• Five (5) years of professional experience in Research or a related field
• Two (2) years of user experience (UX) research experience
• Experience in research moderation/facilitation
• Experience in questionnaire design/development
• Ability to travel 10 - 20%

It would be useful if you have:

• Seven (7) years of professional experience in Research or a related field
• Experience with web and mobile platforms
• Understanding of accessibility standards

WHAT IT IS LIKE WORKING FOR HILTON

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of parental leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, travel insurance, a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $85,000-$120,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE

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