A Laundry Host is responsible for supporting laundry operations and providing pressing, sewing, and similar services to deliver an excellent Guest and Member experience.
What will I be doing?
To be a passionate host at the hotel and ensure that all assigned laundry duties are executed efficiently and in line with our policies and standards:
- Ensure support is provided to the laundry function when required
- Be a reliable and motivated member of the Housekeeping team
- Always deliver ‘fair share’ in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in rooms cleaning, F&B service and stewarding
- Be open to acquiring new knowledge and skills in areas such as guest service, stewarding, kitchen or maintenance to be able to provide support to these departments where required, and at the same time improve chances of a faster career progression
- Organise your ‘work area’ to be able to execute assigned laundry tasks effectively & efficiently, to the required standard, and in line with our quality and service standards
- Ensure that laundry is completed in a timely and efficient manner, enhancing the guest experience at our hotel
- In the absence of Housekeeping Team Leader, follow instructions of Housekeeping Supervisors in charge of their shift
What are we looking for?
A Laundry Host serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Ability to work under pressure
- Ability to work on own or in teams
- Respond to guest requests and deliver high levels of service
- Methodical and well organised
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous laundry experience
- Experience in a similar role
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!