With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The IT Executive is responsible for overseeing and maintaining the hotel’s IT infrastructure, including hardware, software, and networking systems. This role ensures the smooth operation of all IT systems and provides technical support to staff and guests. The IT Executive also plays a key role in troubleshooting issues, implementing new technologies, and maintaining IT security standards.
What will I be doing?
As the IT Executive, you will be responsible for performing the following tasks to the highest standards:
- Manage and maintain the hotel's IT infrastructure, including servers, workstations, networks, and software.
- Provide technical support to staff, addressing and resolving IT issues efficiently and professionally.
- Install, configure, and troubleshoot hardware and software applications.
- Assist in the management and support of wireless networks and internet access for guests and staff.
- Solve technical and operational problems according to user reports.
- Operate the computer hardware and software under the direction of his immediate superior.
- Perform any other reasonable duties and duties as assigned.
- Solve guest IT questions with minimum risk and improve guest satisfaction according to defined criteria.
- Ensure ownership of all hotel data and ensure that data is backed up in a timely manner.
- Ensure that hotel data is secured in accordance with stated standards and best practices.
- Ensure access controls are consistent with stated standards and best practices to ensure room access registration and safety.
- Identify, evaluate and implement local solutions to the extent agreed by the regional Deputy General Manager of Information Technology.
- Adhere to hotel safety policies, emergency rules and procedures.
What are we looking for?
An IT Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Bachelor’s degree in information technology, Computer Science, or a related field.
- Previous experience in an IT support or systems administration role, preferably within the hospitality industry, is a plus.
- Proficient in Microsoft Office applications.
- Excellent problem-solving and troubleshooting skills.
- Ability to communicate technical information to non-technical staff effectively.
- Strong organizational skills and attention to detail.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!