What will I be doing? Position Summary (bullet points)
As the IT Executive, you will be responsible for performing the following tasks to the highest standards:
· Assist superior to maintain hotel software and hardware.
· Solve technical and operational problems according to user reports.
· Follow the instructions of the IT Manager for computer technical hardware and software operations.
· Perform any other reasonable duties and duties as assigned.
· Ensure that any system user permission has been authorized before opening, monthly audit user use report, ensure that it has been used correctly.
· Solve guest IT questions with minimum risk and improve guest satisfaction according to defined criteria.
· Ensure ownership of all hotel data and ensure that data is backed up in a timely manner.
· Provide IT support to other Hilton hotels as required and conduct IT cross-training with other hotels.
· Ensure that the security of hotel data is consistent with stated standards and best practices.
· Access controls are consistent with stated standards and best practices to ensure room access registration and safety.
· Complete disaster recovery drills regularly to familiarize operational departments with manual bookkeeping procedures.
· Identify, evaluate and implement local solutions to the extent agreed by the Regional Deputy General Manager of Information Technology.
· Adhere to hotel safety policies, emergency rules and procedures.
IT Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
· University degree, majoring in IT, with relevant certificate(s).
· Proficient in Microsoft Office applications.
· Good communication and interpersonal skills.
· Proficient in English and Chinese to meet business needs.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!