Intern – Brand Management CALA

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Coordinate QA preparation for openings and conversions: follow up on pre-opening actions, manage risks, and verify closings before go live, aligned with CALA QA–Openings materials.
• Collect, validate, and present expense reports related to opening/QA visits according to corporate policies
• Maintain traceability, receipts, and approvals. Maintain a simplified procedure for QA expenses (per diem, transportation, miscellaneous) and audit a sample monthly to ensure compliance.
• Support everything related to the Smart Flex Renovations program, alongside the Sr. Director, for preparation, launch, and follow-up.
• Complete comprehensive work between BCR reports and the last renewal date of each property.
• Monitor indicators that determine eligibility for extensions (QA, Stay Experience, incentives) and escalate exceptions to OR/BPS leadership.
• Update renewal information in BOSS 2.0 (PIP/FRCM records), ensuring accuracy and a single active/expired record per property.
• Align checklist progress with pre-opening milestones (licenses, staffing, training, mock stays, readiness QA).
• Validate documentation for evaluating new suppliers and send to HSM for approval.
• Perform all tasks that, by the nature of the position, are assigned by the Director of Owner Relations / Openings CALA.

How you will collaborate with others:

• Collaborate in the creation of HSM-focused Service / Full Service Opening Checklist for assigned properties: schedule work sessions, request evidence, update status, and coordinate approvals.
• Stay up to date with program updates and communicate clear and verified guidelines to partners in CALA.
• Collaborate in everything required for preparing AOC – Americas Owner Conference and everything related to the general owner database.

• Create and maintain weekly dashboards covering the openings pipeline, checklist progress, completion of QA actions, Smart Flex status (FRCM/PIP), and expense metrics.
• Develop and update support materials (one-pagers, FAQs) as a single, reliable source for properties and internal teams.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Pursuing studies in Human Resources, Engineering, Business Administration, or similar.
• Proficient in Microsoft Office
• Communicate in English: Intermediate / English 30%

It would be useful if you have:

• Demonstrate exceptional interpersonal skills
• Demonstrate strong initiative and a proactive approach
• Communicates clearly and effectively across oral, written, and non‑verbal channels
• Organized, responsible, reliable

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!