With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. It's with Hilton that we never forget why we're here: to delight our guests, Team Members, and owners alike.
The core responsibility of the Income Clerk is to check that all charges raised by each department have been appropriately posted to guests' or hotel's accounts or otherwise accounted for, that the correct procedures have been followed, and that the hotel received all daily income that should have been received.
What will I be doing?
As an Income Clerk, you will be responsible for performing the following tasks to the highest standards:
• Audit the daily revenue figures, supporting reports, vouchers, and the daily General Cashier's Report.
• Ensure that daily and monthly revenue and settlement reconciliation are prepared on time and that all revenue is captured and reported.
• Ensure all gifts or entertainment vouchers are controlled as per the policy.
• Review all entertainment dockets and officers' checks, ensuring that all are authorized and signed with the appropriate level of detail.
• Check that complimentary rooms have been appropriately authorized.
• Audit the telephone and internet interface reports to ensure all the respective revenue has been posted.
• Ensure the relevant Front Office and Outlet reports are printed, audited and filed chronologically.
• Verify transactions posted in the daily report, including, but not limited to, credit cards, the city ledger, paid-outs, allowances and rebates, miscellaneous charges, voiding, car park revenues, and room safe keys.
• Prepare rebate and allowance summary and rebate journal.
• Reconcile daily credit card charges between the electronic card machine and the point of sale system.
• Prepare daily revenue reports for the Director of Finance / Financial Controller.
• Ensure that all concessionaires' revenue is reconciled and recorded accurately.
• Ensure that the Room Status Discrepancy Report is printed twice daily and any exceptions noted are reported.
• Record cashier overs / under in the relevant reports and follow up with the Outlet Managers or Front Office Manager.
• Follow up on any discrepancies, incomplete work or missing information with the relevant departments.
• Ensure all paid-out vouchers have proper authorization, signatures and backup.
• Follow up with the Revenue / Reservation team to ensure no-shows are reviewed and charges made accordingly.
• Audit the daily food and beverage report, verifying the cashier's remittance to the General Cashier's Report.
• Ensure that all restaurant and bar checks are appropriately accounted for and banquets and functions revenues are entered.
• To be fully conversant with the hotel Manual Contingency Plan in case of computer system failure and ensure that all manual procedures are followed and adhered to.
• Ensure the accurate and timely data input to the general ledger system.
• Maintain adequate and up-to-date files.
• Conduct audits of monthly house float, petty cash count, and quarterly safety deposit boxes.
• Prepare monthly output VAT report.
• Handle all requests and inquiries in a timely and efficient manner.
• Flexible about working hours, especially at month end.
• Perform any additional tasks assigned to ensure that the department functions smoothly.
• Minimize the risks of accidents and workers' compensation costs by ensuring the correct work practices are used, and the area is safe from hazards.
What are we looking for?
An Income Audit serving Hilton Brands is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Deploma or University Degree, preferably in Commerce, Accounting & Management or any other Accounting qualification.
• Previous experience in income role.
• Knowledge of F&B cashiering, front desk cashiering and night audit.
• IT qualification (Fidelio & Micros）/ training.
• Proficient in Microsoft Office applications.
• Good communication and analytical skills.
• Possess system skills in OnQ, Micros, and SUN.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our outstanding Team Members are at the heart of it all!